Returns and Exchanges
Customer may return eligible Products for a credit or a refund of the purchase price paid, less shipping and handling, and any applicable restocking fees, as set forth
below.
All eligible Products may be returned within 07 days from the date of delivery for a credit or a refund of the purchase price paid, no refunds on services! No refunds & exchange on earrings for hygienic purposes and no refunds on discounted and sale items. No refunds nor guarantee on resized, repaired, soldered together bought products and repair services .We charge less shipping and handling, and a 25% restocking fee for returns. Any product
returned to Zee without prior authorization from Zee will be considered an unauthorized return, and the Customer will not receive credit for the product and Zee will not ship the
product back to you.
Exceptions to Zee's 07-Day Return Period:
Consumables and/or Reagents may not be returned at any time. For the purpose of this Agreement, “Consumables” means
anything that is frozen or refrigerated.
Before returning Products, you must contact Zee to obtain an authorization number for your return before the end of the applicable return period.
You must return the Product in its original or
equivalent packaging, and you are responsible for risk of loss and shipping and handling fees. A 25 % restocking fee shall apply to all returns. If you fail to follow the return instructions, Zee will not be responsible for any loss, damage (including jewellery damaged by sanitizers) or modification of the Product, or processing of Product for disposal or resale.
Our items carry a 06 months guarantee. Items under guarantee shall be taken for repairs unless if resized or damage done due to neglegence. Terribly damaged items because of nature, accident and any other reason or whatsover, shall only be attended to if insured through third party/ insuance company.
